FAQ

  1. WHERE ARE YOU BASED?

Look Back Prints is a small family business. We live and work in the Yvelines in France. Our passion for photography and preserving memories is at the heart of everything we do. We believe that every photo tells a unique story, and our mission is to help you capture and cherish these special moments in a lasting way.

  1. HOW LONG FOR DELIVERY?

We ship new orders within 1-2 business days, and all packages are sent via UPS or USPS. They typically arrive within a week in the United States. It may take a little longer during the holiday season or if orders are in high demand.

An express service is also available at checkout.

  1. HOW DO I TRACK MY ORDER?

As soon as your order is shipped, you will receive an email containing your tracking number. If for some reason you have not received this shipping confirmation email, please contact us via our form. We will be happy to check the status of your order.

  1. HOW TO DOWNLOAD MULTIPLE COPIES OF THE SAME PHOTO?

Click the "Add Photos" button and select photos from your device. Crop them if necessary.
To add multiple copies of a photo you have already uploaded, simply click "Add Photos" again and select the same photo. Repeat this step as many times as needed.

  1. HOW TO CONTACT US?

We love hearing from our customers! If you have any questions, special requests, or need help with your order, please use our contact form. We are here to help and make sure your experience with Look Back Prints is exceptional.

  1. DO YOU SHIP INTERNATIONALLY?

We are currently setting up international shipping. Stay tuned for updates, and soon we will be able to deliver our custom photo magnets to customers all over the world!